Shipping Policy

Effective Date: July 24, 2026

Thank you for shopping at Seleno.store. We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–3 business days after payment has been confirmed.

• Orders are not processed or shipped on weekends or public holidays.

• During periods of high demand, processing times may be slightly longer. If there is a significant delay, we will contact you via email.

Shipping Times

Estimated delivery times are:

• United States: 5–12 business days

• Canada: 7–15 business days

• Europe: 5–12 business days

• United Kingdom: 5–10 business days

• Australia & New Zealand: 7–15 business days

• Rest of the World: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping rates are calculated at checkout based on your delivery location and selected shipping method.

From time to time, Seleno.store may offer free shipping promotions. Any applicable offers will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number (if available). Tracking information may take 24–72 hours to update after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Seleno.store is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible. We will do our best to update the address before the order ships.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, Seleno.store is not responsible for delays caused by:

• Weather conditions

• Customs processing

• Carrier delays

• Other circumstances beyond our control

If your package appears lost, please contact us and we will work with the shipping carrier to help locate your shipment.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery. Include your order number and clear photos of the damaged item and packaging so we can assist you promptly.

Split Shipments

If your order contains multiple items, they may arrive in separate packages depending on warehouse availability. You will receive tracking information for each shipment when applicable.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team through the contact page on Seleno.store.

Thank you for choosing Seleno.store. We appreciate your business and look forward to serving you.